All online orders are shipped via UPS daily, Monday through Thursday. (In the event of a national holiday, orders will be processed the next business day.) Orders placed between Thursday and weekend will be shipped the following Monday.

(Sometimes, there may be delays due to the harvest situation of the farm, the change of the production schedule of kimchi types, and the flood of orders. This may cause delays. Please take enough time to order.)

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Tracking information will be sent in a separate email on the respective of your shipment. If you don't receive the tracking information, please check your junk or spam folders as well.

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Please refrigerate the kimchi you ordered immediately after receiving it, and we are not responsible for damage caused by unmanned delivery. 

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During times of extreme cold or heat, we reserve the right to hold your order until we can ensure safer shipping conditions. If you opt to have your order shipped during such extreme weather Twins Kimchi cannot be held responsible for the condition of your kimchi once delivered.

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If you cannot receive your package in a timely way, please contact us at contact@twinskimchi.com so that we can reship your packages at a later date.

If the quantity arrived wrong, please contact us immediately with the picture after receiving it. (It may be delayed, contacting you after eating, etc. may not be accepted. contact@twinskimchi.com

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Due to the sensitive nature of our kimchi, we cannot ship to PO Box addresses and must require a street address. At this time we are also unable to ship to APO addresses or outside of the U.S.

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My kimchi did not arrive cold, the package is stinky and leaking! 

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All shipments will be produced and sent after receiving the order. The ice pack may have melted after delivery, or it may not be cold anymore. The acceleration of the fermentation of kimchi can lead to the soup flowing or the package swelling. This is a natural phenomenon. Kimchi is safe to eat. All cases that occur due to failure to pick up within 3 hours of delivery are not eligible for a refund.

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Use caution when opening kimchi jars.

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Use caution when opening the jar over the sink and slow opening the lids with a paper towel as there pressure under the lid from active fermentation may build during transit from an active fermentation. Please open the lids slowly over the sink as the contents may spill out and overflow due to active fermentation.

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We do our best to prevent breakage or leakage during shipping, but as kimchi’s active natural fermentation continues during shipping, there is a possibility of leakage. This fermentation is perfectly natural and safe to eat.

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The lid of the kimchi jar is protruding and looks puffed. Is it safe to eat? 

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Your kimchi continues to ferment during shipping. As the pressure builds through this natural fermentation process, it is possible the jar lid will swell and sometimes leak. This is perfectly natural due to the activity of lactobacillus production and gases, and it is safe to consume the kimchi.

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My kimchi exploded out of the jar and fizzed like a bottle of Champagne after opening. Is this normal?

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100% normal. Our kimchi is raw and unpasteurized which means that it will continue to ferment in the jar. Pressure builds inside the jar which causes contents to protrude out of the jar due to natural fermentation. Each batch and jar is unique as it is alive and not a heat-pasteurized product.