Our Mission

At Twins Premium Kimchi, our mission is to bring authentic Korean kimchi to your table as fresh as possible.
To shorten the time from production to your home, all kimchi is made after your order is placed and shipped directly to you.

​

Shipping Schedule

All online orders are shipped via UPS, Monday through Wednesday.

• Orders placed Monday–Wednesday ship within our regular production schedule.

• Orders placed Thursday through Sunday will ship the following Monday.

• In the event of a national holiday, orders will ship the next business day.

Please allow additional time during peak seasons, farm harvest fluctuations, or high order volume periods.

Tracking information will be sent via a separate email once your order has shipped.
If you do not receive tracking information, please check your junk or spam folder.

​

​

Q: I selected 2-Day Shipping. Why hasn’t my order arrived yet?

We produce your kimchi after receiving your order.

Once production is completed and your package is handed to the carrier, delivery will begin according to the shipping method you selected (1-Day, 2-Day, etc.).

Please note: Shipping speed refers to transit time after shipment, not production time.

​

 

Q: My kimchi did not arrive cold. The ice pack melted.

All orders are packed with insulation and ice packs.
Ice packs may melt during transit, especially in warmer weather.

As kimchi is a naturally fermented product, fermentation may continue during shipping. This may cause:

• Increased aroma

• Leakage

• Swelling of packaging

• Expanded jar lids

This is a natural process, and the kimchi remains safe to eat.

Refunds will not be issued due to fermentation-related expansion or temperature variation during transit.

Orders not retrieved within 3 hours of delivery are not eligible for refunds.

​

​

Q: The jar lid is swollen or puffed. Is it safe?​

Yes.
Our kimchi is raw and unpasteurized. Natural fermentation continues during transit, which can create pressure and cause the lid to swell.

This is completely normal and safe to consume.

​

​

Q: My kimchi fizzed or overflowed when opened.

100% normal.

Kimchi is a living fermented product. Pressure builds inside the jar due to active fermentation.

Please open the jar slowly over a sink using a paper towel to control overflow.

​

​

Q: The package leaked during shipping.

We carefully pack all shipments to prevent leakage.
However, due to natural fermentation and pressure buildup, minor leakage may occasionally occur.

This does not indicate spoilage and is safe for consumption.

​

​

Q: What if I received the wrong quantity?

Please contact us immediately within 12 hours of delivery and include clear photos of the received items.

Claims made after the product has been consumed or significantly delayed may not be accepted.

Contact: contact@twinskimchi.com

​

​

Important Shipping Notes

• Please refrigerate immediately upon delivery.

• We are not responsible for damage caused by unattended delivery.

• We reserve the right to delay shipments during extreme heat or cold for product safety.

• If you request shipment during extreme weather conditions, we cannot guarantee product condition upon delivery.

• We do not ship to PO Boxes, APO addresses, or outside of the United States.

• A valid street address is required.