Thank you for shopping with Twins Premium Kimchi!
If there is an issue with your purchase from twinskimchi.com, please contact us and we will be happy to assist you.

Returns

Due to the perishable nature of our products, we do not accept returns once the product has been opened.

If you have any concerns, please email us at contact@twinskimchi.com.
We will respond within 24–48 business hours.

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Q: I received the wrong item / My item arrived damaged.

If you received the wrong product or your item arrived damaged, please email contact@twinskimchi.com within 12 hours of delivery.

You must include clear photos of the product you received.

Once the issue is verified, we will process a refund accordingly.

Please note: Refunds cannot be issued without photo documentation.

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Q: Can you resend my order?

If there is an issue with your order, we will first issue a refund.

As we produce and ship orders after they are placed, in order to avoid confusion in our production process, we kindly ask that you place a new order if you would like the product reshipped.

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Q: I used a coupon on my previous order. Will it automatically apply to my new order?

If your previous order included a coupon or discount code, please note that it will not automatically apply to a new order if the promotion period has expired.

For any additional questions, please contact us at contact@twinskimchi.com.

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Thank you for ordering from Twins Premium Kimchi. We sincerely appreciate your support and are committed to assisting you in the best way possible.