Thank you for shopping online with Twins Premium Kimchi! If there is an issue with your twinskimchi.com online purchase, we're here to help.

Returns

We do not accept returns on our products. If there is an issue with your order, we can help by refunding or providing a discount code for future use on twinskimchi.com or coupons for in-store use. The amount of the refund and/or discount code is determined on a case-by-case basis by our team. Please contact us by email at contact@twinskimchi.com for assistance. We will get back to you within 24-48 hours.

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Refunds

To be eligible for a refund, we require proof of purchase from twinskimchi.com (don't worry - we can easily look this up in our system if you don't have your receipt handy). In the case of damage to the product, we also require images of the damaged product. Without these images, we cannot issue a refund - so please do not dispose of the product before taking a picture that you can share with us. If your order arrived damaged or otherwise defective, please contact us by email at contact@twinskimchi.com, and we will be happy to help. We will get back to you within 24-48 hours.

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If there is an issue with your order, we can help by refunding or providing a discount code for future use on twinskimchi.com or coupons for in-store use. The amount of the refund and/or discount code is determined on a case-by-case basis by our team.

((Unfortunately, we cannot issue refunds for orders placed on Amazon through twinskimchi.com. Please initiate any Amazon returns through Amazon with the appropriate seller. ))

All refunds are initiated to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.